Privacy policy overview

Your privacy is important to us. This policy outlines how we collect, use, and safeguard your information when you use our services.

Data we collect

We gather only essential information to provide effective property analysis, consulting, and communication.

• Contact details you share—such as your email, phone, and address—when you engage with our team.
• Details about your property interests or requirements relevant to our services and analyses.
• Records of correspondence and feedback for service improvement purposes.
• Technical data like browser type and usage patterns to optimise website experience.

How we use your data

We handle information strictly for service fulfilment and customer support, adhering to applicable laws.

• To personalise market reports, property analyses, and communication with you.
• To respond to your questions, requests, or feedback in a timely fashion.
• To enhance, audit, and develop our service delivery and website experience.
• To maintain compliance with Australian privacy regulations and legal requirements.

Legal bases for processing

Processing aligns with Australian privacy law and international best practices where required.

We process your data for contract fulfilment, consent (where provided), legal compliance, and legitimate business interest, never for unsolicited marketing.

Sharing data

Your data is handled confidentially and only shared when necessary for service delivery or required by law.

• We may work with partners (such as IT providers) strictly for website functionality or client support, with robust privacy agreements in place.
• If required for legal compliance, data may be shared with regulators upon official request.
• No personal information is sold or used outside the stated purposes set out in this policy.

Data security

We protect your information with secure technology and procedures. Access is limited to team members who need your data to perform their responsibilities. Regular reviews and updates to security practices help reduce risks of loss, misuse, or unauthorised access.

Your rights

You may request access to, correction of, or deletion of your personal information at any time.

• Request a summary of personal data we hold about you, subject to verification.
• Correct or update your details for accuracy and relevance.
• Request deletion of your information from our records, where lawful to do so.
• Raise questions or submit complaints regarding data privacy practices with our team or regulators.

Cookies

Cookies help us improve your browsing experience. Please review our separate Cookie Policy for additional details about how we use cookies and how you can manage your preferences.

See cookie policy See cookie policy

Contact us

If you have questions about your privacy or wish to exercise your rights, please contact us through the provided methods below.

Changes to this policy

Updates may occur periodically and will be posted on our website. Please check this page for the latest version.